Back-Office Support Specialist

Job Description

The Back-Office Support Specialist is responsible for ensuring the smooth execution of administrative and operational functions within the organization. The role’s responsibilities will include the meticulous processing of daily inbound faxes, efficient scanning and uploading of documents, and the strategic regionalization of cases in Salesforce to facilitate seamless team collaboration.

Responsibilities

• Process all daily inbound faxes promptly and accurately.
• Scan and upload documents received via mail into internal systems.
• Regionalize cases in Salesforce to ensure proper team assignment.
• Assist in processing kit requests and collaborate with kit vendors to address logistic issues.
• Contribute to Ad-Hoc projects and handle customer requests as needed.
• Participate in Client Services training and maintain compliance with the organization’s standards.

Qualifications

• Diploma/degree or equivalent combination of education and related work experience.
• Minimum 2 years of experience in an administrative or data entry role.
• Clear and coherent in both written and verbal communication to interact with team members and other departments.
• Proficiency in using office software and other collaborative software (Microsoft Office, Google Workspace).
• Accurate and timely data entry skills.
• Ability to meet deadlines and handle multiple tasks simultaneously.
• Flexible to adapt to changing tasks and priorities.
• Strong attention to details and understands confidentiality.